Refund policy
We want you to be satisfied with your purchase from Gokican. If you need to return an item, please follow our guidelines below:
- Eligibility: We offer a 7-day return policy from the date you receive your order (exceptions may apply). To be eligible for a return, the product must be unused and in the same condition as received, with its original packaging. Please ensure the item is securely packaged, and note that shipping costs are at the customer's expense.
- Return Process: To initiate a return request, kindly send an email to bygokican@gmail.com with your order details and the reason for the return.
- Refunds: Once we receive and inspect the returned item(s) to confirm its eligibility, you will be automatically refunded using the same payment method you chose at checkout. An email confirmation will be sent once the refund is processed. Original postage is non-refundable.
Exceptions to Returns
- Items marked as 'Limited Edition', sculptural candles, bulk orders, custom label candles, and products purchased during sales or promotions are not eligible for returns.
Damages and Issues
- Inspect your order upon delivery and contact us within 24 hours if the item is defective, or damaged, or if you received the wrong item. Describe the damage and photographic evidence to bygokican@gmail.com
Handmade Nature
- Please note that slight imperfections and colour variations may naturally occur in our handmade items. For more details, refer to our FAQ section and each product description.
Lost and Stolen Parcels
- We are not responsible for parcels left outside in extreme weather conditions or stolen after delivery.
Parcels Returned to Sender
- If a package is returned to the sender due to delivery issues, the customer is responsible for the cost of re-shipping. Gokican won't accept postal fees incurred upon reception of a returned parcel.
For any further assistance or inquiries, please don't hesitate to reach out to us at bygokican.co.uk Your satisfaction is our top priority, and we are here to help!